Phazor

Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern all IT support, consulting, and cybersecurity services provided by PHAZOR (“we,” “us,” or “our”). By requesting or receiving services, you (“Client”) agree to these Terms.

2. Scope of Services

PHAZOR provides:

  • General IT support and troubleshooting

  • Cybersecurity assessments and advisory services

  • Device setup, configuration, optimization, and consulting

  • Remote and onsite technical assistance

The scope for each engagement will be defined through intake forms, written communication, or invoice descriptions.

3. Client Responsibilities

Clients agree to:

  • Provide accurate information about systems, accounts, and issues

  • Ensure they have proper authorization to request changes or access

  • Maintain backups of important data prior to service unless otherwise arranged

  • Provide a safe working environment and access to equipment for onsite visits

  • Maintain control of their own accounts, passwords, and recovery methods

  • Ensure all software in use is properly licensed

4. Security & Privacy

  • We only access or modify data as necessary to complete the service

  • Temporary access credentials will be deleted after use

  • Client information is protected under PHAZOR’s Privacy Notice

5. Payment Terms

  • Payment is due immediately upon receipt of invoice unless otherwise stated

  • Unpaid invoices may result in suspension or termination of services

6. Service Limitations

While PHAZOR uses industry best practices, no IT or cybersecurity service can guarantee absolute security or prevent all failures.

PHAZOR is not responsible for:

  • Data loss occurring prior to service

  • Hardware failures or defects

  • Issues caused by pre-existing malware, misconfiguration, or third-party changes

  • Outages or disruptions from vendors, ISPs, cloud services, or external providers

  • Emergency or time-critical response unless explicitly agreed upon in writing

7. Liability

  • PHAZOR’s liability for any claim is limited to the amount paid for the specific service performed

  • We are not liable for indirect, incidental, or consequential damages

8. Cancellations & Rescheduling

  • Clients may reschedule with reasonable notice at no cost

  • Last-minute cancellations may incur a fee at PHAZOR’s discretion

9. Confidentiality

We treat all client information, configurations, and access details as confidential. Information will only be shared with third parties when legally required or as part of service delivery using trusted vendors.

10. Governing Law

These Terms are governed by the laws of the State of North Carolina.

11. Acceptance of Terms

By requesting or receiving services from PHAZOR, you acknowledge that you have read, understood, and agree to these Terms.